Amazon Returns, Refunds and Replacements

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Here you can find out which of them can back off Amazon and which product of Amazon cannot be back if you will get money after the return and if and how much money will it come back in time.

Amazon Returns & Refund

1. Q – What can I return and which products I cannot return?
Ans – You can request a return for most of the items purchased from Amazon listed on Amazon. which are within the Return Window, except for those who are clear on the Product Details on web or app.
If you have received the item in a physically damaged situation, then those items are eligible to be refunded, in which the parts or accessories from its details on the product details page on Amazon.
2.Q – How do I return the items?
Ans – Go to Your Orders and locate the order you wish to return.
Click on Return or Replace Items / Contact Seller.
Note: For seller fulfilled items, in cases where you contact the seller for a return and the seller fails to address your query in two business days, the Amazon A-to-z Guarantee is available to you. For more information, go to A-to-z Guarantee.

Select a reason for return and enter comments.
Click ‘Submit‘.
3.Q – How can I return a Global Store Product?
Ans – The General Returns Policy is applicable for all Amazon Global Store Products. Eligible products can be returned through courier Pick-up or Self-return. Amazon only offers Self-Return for products.

4.Q -After returning the product, how many days will I get my money?

Ans –

Available Refund Method Refund Time-frame
FBA orders (After the return is received by Amazon) Seller-Fulfilled orders (After seller notifies Amazon of receipt of return)
Prepaid Orders
Amazon Pay Balance* 2 hours
Credit Card/ Debit Card 2-4 Business Days 3-5 Business Days
Net Banking Account (Credited to Bank Account)
UPI Linked Bank Account 2-4 business days
Pay on Delivery Orders
NEFT to Bank Account 2-4 Business Days 3-5 Business Days
Amazon Pay Balance* 2 hours
Paper Cheque 8-10 business days


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